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var(--border);border-radius:8px;font-size:13px;width:100%;background:#fff;transition:border-color .15s;color:var(--heading)}.ff input:focus,.ff select:focus,.ff textarea:focus{border-color:var(--brand);outline:none}.ff textarea{resize:vertical;min-height:68px}.ff-calculated{background:#f8fafc;border:1.5px dashed #e2e8f0;border-radius:8px;padding:8px 10px;font-size:13px;color:var(--muted);font-style:italic}.ff-hint{font-size:11px;color:var(--muted)}.fs-ttl{color:var(--body)}.sla-ok{color:var(--success);font-weight:600;font-size:12px}.sla-fail{color:var(--danger);font-weight:600;font-size:12px}.sla-pend{color:var(--muted);font-size:12px}.fs-title{font-size:10.5px;font-weight:700;color:var(--brand);text-transform:uppercase;letter-spacing:.6px;grid-column:1 / -1;padding-bottom:10px;border-bottom:1.5px solid var(--card-hl);margin-bottom:-2px}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:22px}.stat-card{background:#fff;border:1px solid var(--border);border-radius:12px;padding:16px 18px}.stat-card.hl{background:var(--card-hl);border-color:#b3d7f0}.stat-label{font-size:10.5px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px}.stat-value{font-size:21px;font-weight:700;color:var(--heading);line-height:1}.stat-value.danger{color:var(--danger)}.stat-value.success{color:var(--success)}.stat-sub{font-size:11px;color:var(--muted);margin-top:4px}.dash-table{width:100%;border-collapse:collapse;font-size:13px}.dash-table th{padding:10px 14px;text-align:left;font-weight:700;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.5px;background:#f8fafc;border-bottom:1px solid var(--border);white-space:nowrap}.dash-table td{padding:10px 14px;border-bottom:1px solid #f1f5f9;color:var(--heading);vertical-align:middle}.dash-table tr.total-row td{font-weight:700;background:var(--card-hl);color:var(--heading)}.dash-table tr:last-child td{border-bottom:none}.dash-table td.dash-num{font-variant-numeric:tabular-nums;font-weight:600}.dash-table td.dash-good{color:var(--success);font-weight:700}.dash-table td.dash-warn{color:var(--warning);font-weight:700}.dash-table td.dash-bad{color:var(--danger);font-weight:700}.dash-controls{display:flex;align-items:center;gap:12px;margin-bottom:20px}.dash-month-btn{background:#fff;border:1.5px solid var(--border);border-radius:8px;padding:7px 14px;font-size:13px;color:var(--heading);cursor:pointer;transition:border-color .12s}.dash-month-btn:hover{border-color:var(--brand);color:var(--brand)}.dash-month-btn.active{background:var(--brand);color:#fff;border-color:var(--brand)}.fact-btn{background:var(--brand);color:#fff;border:none;padding:3px 9px;border-radius:5px;font-size:11px;font-weight:600;cursor:pointer;transition:background .12s;white-space:nowrap}.fact-btn:hover{background:var(--cyan);color:var(--heading)}.fact-requested{color:var(--muted);font-size:11.5px;font-style:italic}.fact-icons{display:flex;align-items:center;gap:5px}.fact-doc-btn{background:none;border:1px solid var(--border);cursor:pointer;padding:2px 8px;border-radius:4px;font-size:10.5px;font-weight:700;color:var(--brand);transition:background .12s}.fact-doc-btn:hover{background:var(--card-hl)}.fact-cancel{color:var(--danger);font-size:10.5px;font-weight:600;cursor:pointer;background:none;border:none;text-decoration:underline;padding:0 2px}.alert-pill{display:inline-flex;padding:2px 8px;border-radius:20px;font-size:10.5px;font-weight:600;white-space:nowrap}.a30{background:#fff7ed;color:#c2410c;border:1px solid #fed7aa}.a60{background:#fef2f2;color:#b91c1c;border:1px solid #fecaca}.a90{background:#fdf4ff;color:#7e22ce;border:1px solid #e9d5ff}.a90p{background:#1e1b4b;color:#c7d2fe;border:1px solid #4338ca}.td-expand-btn{color:var(--brand);cursor:pointer;font-size:11px;font-weight:600;background:none;padding:3px 7px;border-radius:5px;border:1px solid var(--card-hl);transition:background .12s}.td-expand-btn:hover{background:var(--card-hl)}.expanded-row td{background:#f4f9fd!important;padding:16px 20px!important}.expanded-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.exp-field label{display:block;font-size:10px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:3px}.exp-field p{color:var(--heading);font-size:13px;font-weight:500}.prio-p1{background:#fef2f2;color:#b91c1c;border:1px solid #fecaca}.prio-p2{background:#fffbeb;color:#92400e;border:1px solid #fde68a}.prio-p3{background:#f0fdf4;color:#15803d;border:1px solid #bbf7d0}.tk-nueva{background:#eff6ff;color:#1d4ed8;border:1px solid #bfdbfe}.tk-progreso{background:#fff7ed;color:#c2410c;border:1px solid #fed7aa}.tk-resuelta{background:#f0fdf4;color:#15803d;border:1px solid #bbf7d0}.tk-reabierta{background:#fdf4ff;color:#7e22ce;border:1px solid #e9d5ff}.tk-cancelada{background:#f8fafc;color:#64748b;border:1px solid #e2e8f0}.tk-folio{font-family:monospace;font-size:12.5px;font-weight:700;color:var(--brand);background:var(--card-hl);padding:2px 7px;border-radius:5px;border:1px solid #b3d7f0;cursor:pointer}.tk-detail-header{background:#fff;border:1px solid var(--border);border-radius:13px;padding:22px 24px;margin-bottom:20px}.tk-detail-folio{font-family:monospace;font-size:13px;font-weight:700;color:var(--brand);background:var(--card-hl);padding:3px 10px;border-radius:6px;border:1px solid #b3d7f0;display:inline-block;margin-bottom:10px}.tk-detail-title{font-size:17px;font-weight:700;color:var(--heading);margin-bottom:10px;line-height:1.4}.tk-detail-meta{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}.tk-meta-chip{background:#f8fafc;border:1px solid var(--border);border-radius:7px;padding:5px 11px;font-size:12px;color:var(--body)}.tk-meta-chip strong{color:var(--heading);font-weight:600}.tk-actions-bar{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px;padding-top:14px;border-top:1px solid var(--border)}.tk-timeline{display:flex;flex-direction:column;gap:0}.tk-event{display:flex;gap:14px;position:relative;padding-bottom:20px}.tk-event:last-child{padding-bottom:0}.tk-event:last-child .tk-event-line{display:none}.tk-event-icon-wrap{display:flex;flex-direction:column;align-items:center;flex-shrink:0}.tk-event-icon{width:32px;height:32px;border-radius:50%;background:var(--card-hl);border:2px solid #b3d7f0;display:flex;align-items:center;justify-content:center;font-size:13px;flex-shrink:0}.tk-event-line{width:2px;background:var(--border);flex:1;min-height:20px;margin-top:4px}.tk-event-body{flex:1;padding-top:4px;padding-bottom:4px}.tk-event-header{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap;margin-bottom:3px}.tk-event-actor{font-size:13px;font-weight:600;color:var(--heading)}.tk-event-action{font-size:13px;color:var(--muted)}.tk-event-time{font-size:11.5px;color:var(--muted);margin-left:auto}.tk-event-note{background:#f8fafc;border:1px solid var(--border);border-radius:8px;padding:10px 13px;font-size:13px;color:var(--body);margin-top:6px;line-height:1.5}.csat-stars{display:flex;gap:4px;margin-top:8px}.csat-star{width:28px;height:28px;cursor:pointer;color:#e2e8f0;transition:color .12s;font-size:22px;line-height:1}.csat-star.on{color:#f59e0b}.csat-section{background:var(--card-hl);border:1px solid #b3d7f0;border-radius:12px;padding:18px 20px;margin-top:16px}.csat-section-title{font-size:13.5px;font-weight:700;color:var(--heading);margin-bottom:4px}.csat-section-sub{font-size:12px;color:var(--muted);margin-bottom:12px}.cat-topbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.cat-topbar-title{font-size:18px;font-weight:700;color:var(--heading)}.cat-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.cat-card{background:#fff;border:1px solid var(--border);border-radius:12px;overflow:hidden}.cat-card-hdr{padding:11px 15px;background:var(--card-hl);border-bottom:1px solid #b3d7f0;display:flex;align-items:center;justify-content:space-between}.cat-card-hdr h3{font-size:13px;font-weight:700;color:var(--heading)}.cat-items{max-height:290px;overflow-y:auto}.cat-item{display:flex;align-items:center;justify-content:space-between;padding:9px 14px;border-bottom:1px solid #f1f5f9;transition:background .12s,opacity 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var(--border);background:#f8fafc;display:flex;align-items:center;gap:8px}.cat-add-row input{flex:1;padding:6px 9px;border:1.5px solid var(--border);border-radius:7px;font-size:13px}.cat-add-row input:focus{border-color:var(--brand)}.tog{position:relative;display:inline-block;width:36px;height:20px;flex-shrink:0}.tog input{opacity:0;width:0;height:0;position:absolute}.tog-slider{position:absolute;top:0;right:0;bottom:0;left:0;background:#d1d5db;border-radius:10px;cursor:pointer;transition:background .2s}.tog-slider:before{content:"";position:absolute;width:16px;height:16px;left:2px;top:2px;background:#fff;border-radius:50%;transition:transform .2s}.tog input:checked+.tog-slider{background:var(--brand)}.tog input:checked+.tog-slider:before{transform:translate(16px)}.confirm-box{background:#fff;border-radius:12px;width:360px;max-width:calc(100vw - 40px);padding:28px 24px;box-shadow:0 16px 60px #0003;margin:auto}.confirm-title{font-size:16px;font-weight:700;color:var(--heading);margin-bottom:8px}.confirm-body{font-size:13.5px;color:var(--body);line-height:1.6;margin-bottom:22px}.confirm-actions{display:flex;justify-content:flex-end;gap:9px}.btn-danger-solid{background:var(--danger);color:#fff}.btn-danger-solid:hover:not(:disabled){background:#b91c1c}.refresh-meta{font-size:12px;color:var(--muted);white-space:nowrap}.refresh-btn{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:8px;border:1.5px solid var(--border);background:#fff;color:var(--body);cursor:pointer;transition:border-color .12s,color .12s}.refresh-btn:hover:not(:disabled){border-color:var(--brand);color:var(--brand)}.refresh-btn:disabled{opacity:.6;cursor:not-allowed}.refresh-btn svg{width:16px;height:16px}.refresh-spin{display:inline-flex;animation:refresh-spin .7s linear infinite}@keyframes refresh-spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.toast-stack{position:fixed;bottom:24px;right:24px;display:flex;flex-direction:column;gap:8px;z-index:1000;max-width:340px}.toast{padding:12px 16px;border-radius:10px;font-size:13px;font-weight:500;box-shadow:0 10px 30px #00000021;cursor:pointer;border:1px solid transparent}.toast-success{background:#f0fdf4;color:#15803d;border-color:#bbf7d0}.toast-error{background:#fef2f2;color:#b91c1c;border-color:#fecaca}